GENERAL TERMS AND CONDITIONS OF BUSINESS

§ 1 Scope

The following general terms and conditions apply to all purchase contracts concluded via our web shop under the domain “ YOUR DOMAIN ”. The contracting party is:

Flavia Studio

Milenovic, 7000 Chur, CH

FlaviaStudio@gmx.ch

Web: FlaviaStudio.com

§ 2 Subject matter of the contract

The goods we offer in our web shop represent a non-binding product catalogue.

§ 3 Conclusion of Contract
The customer can place goods from our product catalog in his shopping cart by clicking on the "Add to cart" button, provided the goods are in stock. By clicking on the "Order with payment" button, the customer makes a binding offer to purchase the goods in the shopping cart. Confirmation of receipt of the order and acceptance of the order is sent by automated email immediately after the shopping cart is sent. The contract for the purchase of the goods is concluded by this order confirmation.
Before clicking on the “Order with payment” button, the customer can check the contents of the shopping cart and the personal data provided and make changes at any time by selecting the respective order step and correct input errors.

§ 4 Prices, Payment
The prices we quote are gross prices including all statutory price components including applicable sales tax plus shipping costs. The amount of the shipping costs can be found under the menu item “Delivery”. The specific shipping costs incurred are shown to the customer before completing the order process.
The following payment methods can be selected: Paypal, advance payment (bank transfer) and payment with KLARNA.

§ 5 Right of Withdrawal

Customers who are also consumers have a statutory right of withdrawal in distance selling. Consumers are natural persons who conclude a legal transaction for purposes that cannot be attributed predominantly to their commercial or independent professional activity. The information on the right of withdrawal, in particular on conditions, deadlines and procedures for exercising the right of withdrawal

and the sample cancellation form are available under the menu item "Right of cancellation". The right of cancellation does not apply to contracts for the delivery of sealed goods which are not suitable for return for reasons of health protection or hygiene if the seal has been removed after delivery. Opened and used cosmetics cannot be returned for hygiene reasons if the usual method of application is direct contact with the body, such as lipstick. The customer should therefore consider whether he wants to keep the product before use.

§ 6 Shipping

We strive to process and deliver your orders as quickly as possible. Our orders are packed and then shipped within 3 - 4 business days. Delivery time usually takes 7-10 business days depending on your location. However, please note that delivery times and costs may vary depending on your location. Please see our Shipping Policy and Returns Policy for more information.

Uncollected packages, refused acceptance and returns

If a package cannot be delivered due to non-collection, refusal of acceptance or other reasons for which the customer is responsible and is not returned to our warehouse by the shipping service provider but is instead destroyed, we reserve the right not to refund the purchase price or provide a replacement delivery.

The responsibility for the successful delivery of the package lies with the customer. The customer is obliged to provide correct address details, ensure acceptance of the package and contact the shipping service provider in a timely manner in the event of problems.

By placing the order, the customer agrees to these conditions.

§ 7 Liability for Defects
The customer’s liability rights for defects are governed by the statutory provisions.

§ 8 Disclaimer

The customer's claims for damages are excluded, unless they are claims for damages resulting from injury to life, body or health, or liability for other damages that are based on an intentional or grossly negligent breach of duty by us or our vicarious agents. Furthermore, liability for the breach of duties, the fulfillment of which makes the proper execution of the contract possible in the first place and on whose compliance the customer can regularly rely, remains unaffected. In the case of a slightly negligent breach of these contractual obligations, we are only liable for the damage that is typical for the contract and foreseeable, unless the customer's claims for damages are based on injury to life, body or health.

§ 9 Retention of title, offsetting

If the customer is a consumer, we retain ownership of the purchased item until the purchase price has been paid in full. If the customer is an entrepreneur exercising his commercial or independent professional activity, a legal entity under public law or a special fund under public law, we retain ownership of the purchased item until all outstanding claims from the business relationship with the buyer have been settled. The corresponding security rights are transferable to third parties.

The customer only has a right of set-off if the counterclaims have been legally established or are undisputed or recognized by us and are based on the same contractual relationship.

§ 10 Storage of contract text

We save the contract text and the customer's data necessary to process the purchase contract; we do not pass this data on to third parties without authorization. The data is deleted after the contract has been processed and after the statutory warranty rights have expired. The customer can ask us at any time and via any possible communication channel whether and what data we have stored.

§ 11 Final Provisions
All contracts with us are subject to German law, excluding the UN Convention on Contracts for the International Sale of Goods.

The choice of law only applies to consumers if this does not restrict consumer protection standards in the home country (favorability principle). For all legal transactions in which a consumer is not involved, our place of business is agreed as the place of jurisdiction.